"People always look for excuses. .... When I got started in the book business, I received 900 rejection letters. So you don’t look at the end result—at the Richard Bransons and Maria Popovas—and say, 'Well they have that thing that I don't.' They got that thing by showing up. I am really focused on helping people understand that not showing up is a failure of will more than it is a failure of birth."